Shipping Policy

Last updated: June 2026

Thank you for shopping with Pawsitee.

Processing Time

All of our products are made-to-order and printed specifically for each customer.

Orders are typically processed within 2-5 business days before shipment. During peak seasons and holidays, processing times may be slightly longer.

Once production has begun, orders cannot be modified or canceled.

Order Cancellation

Customers may request an order cancellation within 24 hours of placing the order.

After 24 hours, orders enter production and can no longer be canceled, modified, or refunded.

Shipping Time

Estimated shipping times:

• United States: 5-10 business days
• Canada: 7-15 business days
• International: 10-20 business days

Shipping times are estimates only and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.

Address Changes

Please ensure your shipping address is correct before completing your purchase.

Address changes can only be requested within 24 hours of placing the order.

We are not responsible for orders shipped to an incorrect address provided by the customer.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 72 hours for tracking information to update after shipment.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

To process your claim, we may request:

• Your order number
• Photos of the item received
• Photos of the packaging (if applicable)

If the issue is verified, we will provide a replacement or refund at no additional cost.

Returns and Refunds

Because all products are custom-made and print-on-demand, we do not accept returns, exchanges, or refunds for:

• Buyer’s remorse
• Ordering the wrong size
• Ordering the wrong color
• Incorrect personalization information submitted by the customer
• Shipping delays caused by carriers
• Any reason other than a manufacturing defect, damage, or fulfillment error

Returns and refunds are only available for items that are damaged, defective, or incorrectly produced.

Lost Packages

If a package is marked as delivered by the carrier but cannot be located, customers should first contact the carrier directly.

We will gladly assist with carrier investigations when possible, but we cannot guarantee refunds or replacements for packages marked as successfully delivered.

Contact Us

If you have any questions regarding your order, please contact our support team and include your order number for faster assistance.